Bajlive Privacy Policy

1. Introduction

This Privacy Policy explains how bajlive ("bajlive", "we", "us", "the platform") collects, uses, stores, and protects the personal information of players who register and use the bajlive platform at bajlive.vip. It applies to the bajlive website, mobile application, and all associated services.

Bajlive is committed to handling your personal data responsibly and transparently. We understand that players in Bangladesh trust us with sensitive information — including mobile financial account details — and we take that responsibility seriously. This policy is written in plain language so you know exactly what happens to your data when you use bajlive.

By registering an account on bajlive, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not register or use the bajlive platform.

2. Data We Collect

Bajlive collects personal data that is necessary to operate your account, process payments, verify your identity, and provide customer support. The categories of data we collect include:

Bajlive collects only the data that is genuinely necessary for the purposes listed above. We do not collect sensitive personal data such as biometric information, health records, or political opinions.

3. How We Collect Your Data

Bajlive collects your personal data through the following means:

• Direct registration: When you create a bajlive account, you provide your name, mobile number, and date of birth directly.
• Payment transactions: When you deposit or withdraw using bKash, Nagad, or Rocket, transaction reference data is captured automatically.
• Platform usage: As you use bajlive, technical and usage data is collected automatically through cookies and server logs.
• Identity verification: If bajlive requests identity documents, you provide these directly to our verification team.
• Customer support: When you contact bajlive support, the content of your communications is recorded for quality and dispute resolution purposes.

4. How We Use Your Data

Bajlive uses your personal data for the following purposes, all of which are necessary to operate the platform and serve you as a player:

• Creating and managing your bajlive account, including verifying your identity and age.
• Processing deposits and withdrawals through bKash, Nagad, and Rocket.
• Delivering OTP verification codes to your registered mobile number for account security.
• Providing customer support and resolving disputes or complaints.
• Monitoring for fraud, money laundering, and other prohibited activities.
• Sending you important account notifications — such as withdrawal confirmations and security alerts.
• Improving the bajlive platform based on how players use it.
• Complying with applicable legal and regulatory obligations.
• Administering responsible gaming tools, including deposit limits and self-exclusion.

Bajlive does not use your personal data for unsolicited marketing communications unless you have explicitly opted in to receive them. You can opt out of marketing communications at any time by contacting the bajlive support team.

5. Who We Share Your Data With

Bajlive does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Identity verification services: If bajlive uses a third-party service to verify your identity documents, your data is shared with that provider solely for verification purposes.
• Legal and regulatory authorities: Bajlive may be required to share data with law enforcement or regulatory bodies in response to a lawful request. We will notify you of such requests where legally permitted to do so.
• Fraud prevention services: Bajlive may share limited technical data with fraud prevention partners to protect the platform and its players from fraudulent activity.

All third parties who receive your data from bajlive are required to handle it securely and use it only for the specific purpose for which it was shared. Bajlive does not permit third parties to use your data for their own marketing purposes.

6. Payment Data

Bajlive accepts deposits and processes withdrawals via bKash, Nagad, and Rocket — the mobile financial services most widely used by players in Bangladesh. We understand that your payment data is among the most sensitive information you share with us, and we handle it accordingly.

• Bajlive does not store your full mobile financial account PIN or password at any point.
• Only the mobile number and transaction reference associated with your payment are retained by bajlive for record-keeping and dispute resolution purposes.
• All payment data is transmitted over encrypted connections and is never exposed in plain text.
• Withdrawals are always processed to the same mobile financial account used for your most recent deposit, which protects you from unauthorised withdrawal requests.

7. Cookies and Tracking

Bajlive uses cookies and similar tracking technologies to operate the platform, remember your preferences, and monitor for security threats. Cookies are small text files stored on your device when you visit the bajlive website or use the bajlive app.

The types of cookies bajlive uses include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: Help bajlive understand how players use the platform so we can improve it. These cookies collect aggregated, anonymised data and do not identify you personally.
• Preference cookies: Remember your settings and preferences — such as your preferred language or display options — so you do not have to reset them every time you visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the bajlive platform. Bajlive does not use third-party advertising cookies or tracking pixels for external ad targeting.

8. Security

Bajlive takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bajlive platform.
• OTP-based two-factor authentication on every login to your bajlive account.
• Automated monitoring systems that detect and flag unusual account activity in real time.
• Restricted internal access to personal data — only bajlive staff who need your data to do their job can access it.
• Regular security reviews and updates to the bajlive platform infrastructure.

While bajlive takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, never share your login credentials, and contact bajlive immediately if you suspect your account has been compromised.

9. Data Retention

Bajlive retains your personal data for as long as your account is active or as required by applicable laws and regulations. Specifically:

• Account and identity data is retained for the duration of your account and for a period of up to five years after account closure, as required for regulatory compliance.
• Transaction records are retained for a minimum of five years in accordance with financial record-keeping requirements.
• Customer support communications are retained for up to two years after the matter is resolved.
• Technical and usage data is retained for up to 12 months, after which it is anonymised or deleted.

When your data is no longer required, bajlive deletes or anonymises it securely. We do not retain personal data beyond the periods described above unless required to do so by law.

10. Your Rights

As a bajlive player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the bajlive support team at [email protected].

• Right of access: You can request a copy of the personal data bajlive holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask bajlive to correct it.
• Right to deletion: You can request that bajlive delete your personal data. Note that some data may need to be retained for legal or regulatory reasons even after your account is closed.
• Right to restrict processing: In certain circumstances, you can ask bajlive to limit how your data is used while a dispute or review is ongoing.
• Right to withdraw consent: Where bajlive processes your data based on your consent — such as for marketing communications — you can withdraw that consent at any time.

11. Minors

The bajlive platform is strictly for adults aged 18 and over. Bajlive does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.

If you believe a minor has registered on bajlive, please contact us immediately at [email protected] so we can investigate and take appropriate action.

12. Changes to This Policy

Bajlive may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that affect how we use your personal data, bajlive will notify registered players via their registered mobile number or email address where possible. Your continued use of the bajlive platform after any changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bajlive handles your personal data, please get in touch with the bajlive support team:

• Email: [email protected]
• Support page: /faq

We take all privacy enquiries seriously and aim to respond within 24 hours. If you are not satisfied with our response, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction.